Refund policy

Returns
For UK orders you have 14 calendar days to return an item from the date you received it. To be eligible for a return, the item must be unused and as-new. The item must be in the original packaging and you'll need the receipt/proof of purchase. Furthermore, we require a tracking number and proof of delivery when you return the item in order to be able to process your refund. If product returns as opened or used, we have the right to reject the refund.

Damaged or faults goods

Some rare occasions our items may become damaged as we used glass packaging. If any damages occur, please do send an email to enquiries@soloskinlondon.co.uk along with proof of damage.

Refunds
Once we receive your item, we'll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You'll then receive your money back within 3 working days.

Shipping
Customers are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.

Non-Delivery Of Items

If your order is returned to us due to the customer not being able to accept the delivery, for example, not opening the door, being away or any other circumstances.

Then you may either request a refund or for the item to be returned. Both options will be subject to postage fees. 

Any Other Issues

If there's anything wrong with your order, you have 14 calendar days for UK orders to contact us via email and raise an issue. Any issues beyond this date will not be considered.