Shipping policy

Returns

Solo Skin London will NOT accept any returned items, if a product has been damaged see below policy.

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Damaged products

If any of our products* are received damaged please to contact Solo Skin London as soon as possible either via the contact us page or by emailing enquiries@soloskinlondon.co.uk. We will look at the circumstances individually for any damaged products, please report the damages within 2 days of receiving your products and provide evidence by taking a photo. We will not be able to investigate unless we have evidence. Any costs for shipping for any damaged products will be reimbursed, on the basis that it is a royal mail/MyHermes signed for delivery. Please keep the tracking number for your reference.

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Lost Shipping

Solo Skin London only use 1st and 2nd class SIGNED for delivery. As soon as we dispatch your items out to Royal Mail/MyHermes it is then out of our hands. We use the tracking reference number to determine each situation.

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If you have not received your parcel and the tracking number states that it is delivered, you will need to take this to Royal Mail/MyHermes and make a claim. You can do this via the Royal Mail/MyHermes website.

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FREE DELIVERY

If you have taken the option to use the free delivery, please be advised that no tracking will be available on this. Any lost parcels will need to be claimed via the Couriers claim notification.

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Busy Periods

During busy peak periods, (Black Friday, cyber Monday, Christmas etc), your parcels can take up to 7 working days to dispatch.

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Service

To get your parcels out to you as soon as possible, there may be a change in carrier. This may be between Royal Mail or MyHermes. Whilst you may have selected Royal Mail, please note that MyHermes can be used. There is no price difference for using different service providers.

 

**Terms and Conditions for GIVE AWAYS**

**1. Eligibility:**  
This giveaway is open to individuals aged 18 years or older who are residents of the **United Kingdom**. By entering, participants agree to be bound by these terms and conditions. Employees of Solo Skin London, their immediate family members, and anyone professionally connected with this giveaway are not eligible to participate.

**2. How to Enter:**  
To enter the giveaway, participants must provide a valid email address and subscribe to the Solo Skin London mailing list via the pop-up on our website. Only one entry per person is allowed. Duplicate entries will be disqualified.

**3. Giveaway Period:**  
The giveaway begins on the intended date mentioned and ends at intended dates mentioned in pop ups/emails etc. Entries submitted after the closing date will not be considered.

**4. Selection of Winner:**  
The winner will be chosen at random from all eligible entries. The decision is final, and no correspondence will be entered into regarding the selection of the winner.

**5. Prize:**  
The prize consists of one (1) Solo Skin London product. The prize is non-transferable and cannot be exchanged for cash or other alternatives.

**6. Winner Notification:**  
The winner will be notified via the email address provided during entry within [X days] of the giveaway closing date. If the winner does not respond within [X days] of notification, a new winner may be selected.

**7. UK Residency Requirement:**  
Participants must be based in the **United Kingdom** to be eligible for the prize. Solo Skin London reserves the right to verify the winner's residency before awarding the prize.

**8. Data Collection and Use:**  
By entering the giveaway, participants agree to subscribe to the Solo Skin London mailing list. Participants’ personal information will be used in accordance with our [Privacy Policy](#). You can unsubscribe at any time, but doing so before the giveaway ends may disqualify your entry.

**9. Changes and Cancellations:**  
Solo Skin London reserves the right to cancel or amend the giveaway and these terms and conditions without notice in the event of circumstances beyond our control.

**10. Liability:**  
Solo Skin London is not responsible for entries not received due to technical issues or other unforeseen circumstances. Participation in the giveaway is at the entrant’s own risk.

**11. Governing Law:**  
This giveaway is governed by the laws of the **United Kingdom**, and any disputes will be subject to the exclusive jurisdiction of the courts of the **United Kingdom**.

By entering, you confirm that you have read, understood, and agree to these terms and conditions.

For any queries, please contact us at [Your Contact Email].

Let me know if you need further adjustments!

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If you have any questions in regards to returns or shipping please email on, enquiries@soloskinlondon.co.uk.

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*Products only